Metro Security - Romford Security Services

Support & information

Dedicated technical support when you really need it

With over 40 years in the security business, Metro Security has a proud reputation for professionalism, growth and success, largely driven by personal recommendation. Our clients know that we work harder, faster and better to give them the results they want and the protection they need. Our business partners and suppliers know that we understand cutting-edge technologies and can effectively deploy them to the benefit of our customers.

The results speak for themselves, giving first class customer support day after day. Whenever you call us, you will always be answered by a member of staff. Our 24/7 monitoring centre is staffed by the same trained technicians who visit your premises. These are people you can trust to take prompt, expert action. The monitoring centre is where we monitor our customers’ security and data systems to detect and resolve problems, ensure maximum availability, and manage responses. By installing and using the most modern technologies for monitoring, testing and diagnostics, we will continue to deliver lower maintenance costs and the best possible security for the next 40 years, and beyond.

24 hour control room (around the clock service)

Here at Metro Security, we have always believed that full system support should be available before, during and after an install of any system.

Many years ago we come away from using the traditional global call centre and built our very own 24 hour control room; this helps us support you from the first phone call, reducing the need for you to wait for an engineer call back. Many problems can be resolved from the technical desk without the need to send an engineer; this reduces cost and saves you even more valuable time.

We can also now offer other services such as remote perimeter security, out-of-hours remote visitor management and critical plant monitoring.

Here are some key benefits with Metro having our own 24 hour control room instead of a global call centre:

  • Technical help available 24 hours a day.
  • No waiting for a call centre to pass messages “down the wire”.
  • Support (ability to dial into alarm or CCTV equipment for remote support).
  • Primary and secondary lines of support.
  • Remote site guarding.
  • Metro engineer tracking for a better ETA in the unfortunate event an engineer is needed.

Intruder alarm & signalling manuals

Below are a range of intruder signalling and panel installation manuals from some of the popular honeywell and emizon equipment ranges, we have also included the user manuals.

Fire alarm panel manuals

Below are a range of fire panel installation manuals from Clymac and Morley.

CCTV, DVR & software manuals

Below is a range of manuals for various CCTV equipment installations.

Adder digital technology

User Manuals Coming Soon


User Manuals Coming Soon


User Manuals Coming Soon

Support software & tools

Below is a range of software installs and support tools for Metro related products.

Metro security partnerships

Metro stands proudly with its reputation and the ability to integrate different security platforms, we like to work closely with top worldwide manufactures to provide this. Below is a list of current partnerships we have.

Advanced CCTV technology platform and hardware.

Advanced CCTV Camera technology, With full integration with Metro Security’s preferred VMS.

Advanced dual path signalling device. Emizon TCDs conform to the highest Grade 4 EN signalling standards and supports monitoring of CCTV connectivity to BS8418 standard. Emizon has achieved EU certification EN50136-1 January 2012.

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