Control Room Operator (Based in Romford, Essex)

We are looking for a Control Room Operator to provide a wide range of 1st line customer support services, CCTV monitoring and technical administration.

  • 1st line call handling, logging, support & escalation of customer CCTV, Intruder and fire systems.
  • Technical Support to retail customer managed systems.
  • Ensuring continued operations of unmanned fuel stations with two-way communications between site and the monitoring station, fulfilling the operational authorisation of a fuel sale whilst ensuring the safety and integrity of the site operations at all time.
  • Fuel court ANPR detection validation.
  • CCTV perimeter monitoring.
  • Technical administration. (System updates, System Housekeeping, fault finding)
  • Varied shift pattern covering including bank holidays – Days, Evenings, Nights and Weekends – Monthly average hours are around 175, with plenty of opportunity for overtime.
  • Full training is provided with every opportunity given to gain further skills for career development.

(Example shift pattern)


  • Pension Contributions
  • Health Care
  • Bonus Share Dividends

About us:

Our wide-ranging service expertise includes fire detection and alarm systems, together with electronic security systems including access control, intruder alarms and CCTV surveillance. We also offer cost effective unmanned remote guarding services, sophisticated software analytics, and comprehensive 24/7 monitoring solutions using Metro’s dedicated in-house resources. We are a small company with an emphasis on developing the skills of our employees through exposure to interesting projects. We pride ourselves on our approachability and strongly value the different skillsets of our staff.

If this is of serious interest to you, please email your cv to

(Closing Date 08/01/20)